Duties: * To maintain close liaison with customers, to ensure maximum customer retention. * Monitor continuously the achievement of Customer Service levels and provide effective support to the Service Advisors. Identify problems, agree and take corrective action where required. * Assist with the Development of Service Department Plans to achieve agreed targets. * To ensure the service customers receive prompt, courteous and effective repair of their vehicles within the guidelines of the policies and procedures of the dealership and manufacturer. * To liaise with the Workshop Foreman regarding the most effective way of carrying out the work required, taking account of the skills of the workforce, the priorities of the business and the cost implication. * To ensure all work is correctly invoiced and payment received, handling customer queries courteously and within company policy at all times. * To ensure effective collection and delivery of customers' vehicles including administering hire / loan cars as required.

Duties: * Customer Satisfaction (CSI): To take responsibility to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average by building trust, communicating well and exceeding customer expectations. To provide a quality of service that means customers would not consider using our competitors * Maximising Profit Per Customer Visit: Product Sales: To actively and professionally promote all ancillary products to achieve targets set by your Manager every day. * Up Sell: To actively promote and fully explain the value of additional work to customers to ensure you maximise the profit generated from the service while maintaining the bond of trust * Data Quality: To accurately and vigorously collect, manage and input all customer contact and vehicle data into the Kerridge system to maximise the quality and content of the customer database. * Receive customer enquiries by telephone and in person and successfully convert these into firm bookings * Customer Follow-up: To maintain contact with and follow up every customer of the department to ensure they were completely satisfied, their expectations were met, any issues are addressed and their custom retained. * Ensuring customer satisfaction levels are outstanding

EVANS HALSHAW, Duties: * Ensure the highest standard of courtesy and integrity when interacting with customers and members of the public * Record accurately vehicle information, refer to service histories and effectively follow-up and prospect customers to secure repeat and incremental business * Communicate effectively both in person and by telephone so as to keep all customers fully advised as to the progress of repairs and services * Satisfy customers needs through making additional products and services available to them * Professionally sell additional products, services and repair work as appropriate to customers needs * Receive customer enquiries by telephone and in person and successfully convert these into firm bookings * Advise customers of precise and where appropriate, estimated costs of repairs and work to be undertaken * Strive to delight customers in every aspect of their contact with the Service Departments

Duties: * Vetting of cheques i.e. sorting them into their various sort codes * Investigating cheques to identify out fraudulent cheques * Investigating unpaid cheques and recording reasons for non-payments i.e. bank accounts closed, refer to drawer, payment stopped and insufficient funds etc * Encoding of cheques and other data entry duties * Corresponding with originating banks via email/phone to discuss reason for non payments * Performing other administrative tasks * Working to very tight deadline to ensure the company meets its targets * Maintaining a high standard of quality to ensure the company meets it SLAs

Duties: * Calling via an automated and fully computerised telephone system * Selling insurance policies and other financial products to customers * As a performance driven, I worked towards and exceeded monthly set target

Duties: * Addressed customer enquiries over the phone * Assisted travellers with all travel needs * Ensure that our clients have good offers on their tickets * Ensured correct formatting/dates of tickets processed * Made hotel reservations at their final destinations * Made rental car reservations for various corporate clients * Assisted with the managing of the office