Evaluating technicians work and submit warranty claim forums to Audi Germany and VW IRL. Completing and invoicing claims, hitting daily and monthly targets and KPIs. Manager of filing for 4 dealerships. Communicating with different departments eg sales, parts, service, workshop and accounts to ensure all payments are correct and up to standard within a minimum two-week period. Corrections and accounts for warranty for 6 dealerships, VW and Audi's. First contact authorizer for JDSF warranty for 15+ dealerships.